Delivery & Returns

Fast Delivery

We know how important it is to maintain sufficient inventory and we always ensure you get your orders without delay. All orders are dispatched on the same day they are received. From our warehouse locations across Australia, for orders of 4+ cartons, we offer free freight to most metro areas and BioPak subsidised freight to remote locations.

*Note: Napkins and wooden cutlery cartons are considered half a carton.

New South Wales

Sydney
FREE
  • 10am cut-off for same-day dispatch, on a same-day shipper.

Rest of NSW

Subsidised 50-100%

  • 10am cut-off for same day dispatch
  • Delivered by road freight between Monday-Friday.

Victoria

Melbourne

FREE
  • 2pm cut-off for next day dispatch.

Rest of VIC

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • Delivered by road freight between Monday-Friday.

Queensland

Brisbane

FREE
  • 10am cut-off for same-day dispatch, on a same-day shipper.

Rest of QLD

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • Delivered by road freight between Monday-Friday.

South Australia

Adelaide

FREE

  • 1-19 cartons: 1pm cut-off for same-day dispatch.
  • 20+ cartons: 10am cut-off for same-day delivery for pallet orders.

Rest of SA

Subsidised 50-60%

  • 1-19 cartons: 1pm cut-off for same-day dispatch.
  • 20+ cartons: 10am cut-off for same-day dispatch for pallet orders.
  • Delivered by road freight between Monday-Friday and may take 2 days for delivery.

Western Australia

Perth

FREE

  • 1-19 cartons: 2pm cut-off for next-day dispatch.
  • 20+ cartons: 2pm cut-off for next-day delivery for pallet orders.

Rest of WA

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • 2-3 day delivery.
  • Delivered by road freight between Monday-Friday and may take 2-3 days for delivery.

Northern Territories

All of NT

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • Delivered by road freight between Monday-Friday and may take 2-3 days for delivery.

Australian Capital Territory

Canberra

FREE

  • 10am cut-off for next-day delivery.
  • Delivered by road freight between Monday-Friday.

Rest of ACT

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • Delivered by road freight between Monday-Friday.

Tasmania

Hobart & Launceston

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • Delivered by road/sea freight between Monday-Friday.

Rest of TAS

Subsidised 50-100%

  • 10am cut-off for same-day dispatch.
  • Delivered by road/sea freight between Monday-Friday.

Order Amendments

Our commitment to fast shipping times means that orders are picked within an hour of being made and there may be fees involved if there are changes to your order.

Fee involved for order changes:

If it hasn’t been picked – there will be no fees.

If it has been picked but not delivered – there will be a $5.00 +GST charge per carton.

If it has been picked and delivered – there will be a fee +GST charge advised upon return request (due to variations in freight cost).


Returns Policy

Stock Returns for Credit

Products can only be returned to BioPak for credit within 7 days from invoice date even if BioPak is at fault. If BioPak is not at fault and the customer wishes to return product, subject to the rest of this clause 4 being adhered to, the customer will:

Pay the cost of freight of the goods both to them and back to BioPak, as well as a $5.00 per carton restocking / administration fee if returning for Credit; OR

Pay the cost of freight of the goods back to BioPak if returning for credit and then received a replacement item of the same quantity

Returned products can only be credited at the value equivalent to the current market value of the products.

Damaged goods are not eligible for return. Products to be returned must have a return authorization (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by BioPak. Any goods that have been written on or defaced by You or your courier will not be eligible for return.

BioPak only accepts complete cartons with no items missing. BioPak does not accept credit sleeves of products nor individual items.

Approved product returns must be returned to BioPak within 3 business days of the RA number being issued or the goods will be declined and returned to you.

All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if BioPak agrees to accept the return at the sole discretion of BioPak. BioPak is under no obligation to accept returns of Product from Customers.

Warranty

BioPak warrants that all Products supplied are fit for purpose.

Should any Products not meet the Customer requirements for this purpose, then BioPak will replace the Products at no cost to the Customer or provide the Customer with a full refund at the Customers preference.