Exclusive New Customer Offer: 15% Off Your First Purchase! Enter "HK15OFF" at CheckoutLearn More
Eligibility: This promotion is only available to new customers making their first purchase on our website (biopak.com) and is applicable only to customers located in Hong Kong.
Promotion Details：Eligible new customers will receive a 15% discount on their first purchase, excluding shipping fees. To avail of the discount, customers must enter the promo code "HK15OFF" at checkout.
Promotion Period：This promotion is valid from May 20, 2024, to June 30, 2025.
How to Redeem：To enjoy the 15% discount, new customers must add eligible products to their shopping cart and enter the promo code "HK15OFF" at checkout. The discount will be applied automatically once the correct promo code is entered.
Right to Modify or Cancel：BioPak reserves the right to modify or cancel this promotion at any time without prior notice.
We know how important it is to maintain sufficient inventory and we always ensure you get your orders without delay. This is why we offer next day delivery for orders placed before 2pm local time. From our warehouse locations across Hong Kong, we offer free delivery for orders over 5 cartons*, and a flat shipping rate of HKD200 for orders between 1-4 cartons.
Please note: any service upgrades or “value adds” such as labelling, repacking will result in potential delays to the above dispatch times
*Napkins and wooden cutlery cartons are considered half a carton.
Order Quantity
Freight Cost
Order Cut-Off
Delivery Time
1-4 cartons
HKD 200
2pm
Next Day
5+ cartons
FREE
2pm
Next Day
2. Order Amendments
Our commitment to next day delivery means that orders are picked within an hour of being made and there may be fees involved if there are changes to your order. If you make changes to your orders and it has not yet been picked, there will be no fees. If you make changes to your order, and it has been picked but not delivered, there will be a HKD30 charge for each carton. If you make changes to your order, and it had been picked and delivered, there will be a HKD30 charge for each carton and the cost to freight back.
Returns Policy
Stock Returns for Credit
1.1 Products can only be returned to BioPak for credit within 7 days from invoice date even if BioPak is at fault. If BioPak is not at fault and the customer wishes to return product, subject to the rest of this clause 4 being adhered to, the customer will:
1.1.1 Pay the cost of freight of the goods both to them and back to BioPak, as well as a HKD30 per carton restocking / administration fee if returning for Credit; OR
1.1.2 Pay the cost of freight of the goods back to BioPak if returning for credit and then received a replacement item of the same quantity
1.1.3 Returned products can only be credited at the value equivalent to the current market value of the products.
1.1.4 Damaged goods are not eligible for return. Products to be returned must have a return authorization (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by BioPak. Any goods that have been written on or defaced by You or your courier will not be eligible for return. BioPak only accepts complete cartons with no items missing. BioPak does not accept for credit sleeves of products nor individual items.
1.1.5 Approved product returns must be returned to BioPak within 10 business days of the RA number being issued or the goods will be declined and returned to you.
Warranty
2.1 BioPak warrants that all Products supplied are fit for purpose.
2.2 Should any Products not meet the Customer requirements for this purpose, then BioPak will replace the Products at no cost to the Customer or provide the Customer with a full refund at the Customers preference.
