Delivery Update (23/11/2020): Please note that due to increased demand, DPD are unable to guarantee a Next Working Day delivery service from 23rd November 2020 – 4th January 2021. We apologise in advance for any inconvenience this may cause, and recommend that you place orders as far in advance as possible. Need your order before a weekend? We recommend you place your order by Wednesday every week to avoid disappointment and secure a pre-weekend delivery. We will be releasing our BioPak festive working hours early week commencing 30th November.
We offer a free next working day delivery service for all orders over £75 (ex. VAT). Order by 1pm Monday to Friday for next working day delivery.
Items are shipped via DPD. We endeavour to despatch all orders received before 1pm (Monday to Friday) on the day of order. Unless otherwise requested, your order will be shipped on the next working day delivery service. You will receive a shipping notification email and/or text, once your order has been despatched.
Please note: Pallet orders can take up to 2 working days to be delivered, once the order has been processed. Pallet orders could be subject to an additional charge, depending on what area you require delivery to. Additional charges will be notified of ahead of dispatch.
Delivery charges for orders under £75
Orders under £75 are subject to the following charges (UK Mainland only):
- Standard Next Working Day Delivery – £10
- Weekday before 10:30AM – £30
- Weekday before 12PM – £25
- Saturday before 10:30AM – £40
- Saturday before 12PM – £35
- Saturday all day – £30
Delivery charges for orders over £75
Orders over £75 are subject to the following charges (UK Mainland only):
- Standard Next Working Day Delivery – £0
- Weekday before 10:30AM – £20
- Weekday before 12PM – £15
- Saturday before 10:30AM – £30
- Saturday before 12PM – £25
- Saturday all day – £20
Pallet delivery charges for orders over £75 only
Pallet orders over £75 are subject to the following charges (UK Mainland only):
- Next Working Day Delivery – £0
- Weekday (Specified Time - subject to availability) – £15
- Saturday (All Day) – £35
- Saturday (Specified Time - subject to availability) – £50
All customers living outside UK mainland
Please call us on 01386 555 777 for a delivery cost and to process your order. This will include Northern Ireland, Scottish Islands and Highlands, Channel Isles, Isle of Man, Isle of White, Scilly Isles, Republic of Ireland. Services for these regions range from 1-5 days delivery. The delivery cost for your items will be quoted over the phone.
To cancel your order, please inform our customer service team by calling 01386 555 777 within 1 hour of receiving your order. Cancellation of orders placed out of working hours must be cancelled within the first business hour of the next working day. Any orders that are cancelled out of this timeframe will be subject to charge for reconsignment.
Please Note: We are not able to amend your order or delivery once your order has been picked and processed for despatch.