Frequently asked questions: Products
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Products

Cartons & Sleeves

What is the minimum order quantity?

Our minimum order quantity is one carton.

Can I order sleeves or half cartons?

 Unfortunately, we only sell full cartons. Some of our distributors sell some BioPak items by the sleeve. Please get in touch with our team at sales@biopak.com with your location and we can send you more information.

What are product dimensions and carton dimensions?

Product dimensions are the actual measurements of the product itself. The carton dimensions are the packaging dimensions of the box the product comes in. This measurement is used for shipping computations. Both product and carton dimensions are listed in the Product Specifications on all product pages on the website. Contact us for more details on marketing@biopak.com

Where can I find the product specifications, barcodes, carton dimensions and weights?

Both product and carton dimensions are listed in the Product Specfications on all product pages on the website. Contact us for more details marketing@biopak.com

Is it possible to get a mixed pack of the cup sizes?

No, unfortunately not. Our items are sold by carton and we only sell one cup size per carton.

Plant Fibre

Is the BioCane range recyclable?

Our plant fibre products can be recycled in the paper recycling stream if not too soiled, like a pizza box.

What is the shelf life of BioCane?

Our BioCane range has an indefinite shelf life if kept in a cool dry place away from direct sunlight.

Can you heat seal BioCane container bases?

Yes, our plant fibre can be heat-sealed.

We do not sell heat sealing products. Our customers have recommended the below:

  1. Mylar film is a special heat seal lidding film with an adhesive layer incorporated into the film – it is not a separate adhesive that is required.

  2. The grade is Mylar OL3

  3. Compostable film Natureflex

Can you freeze BioCane packaging?

BioPak's BioCane range is freezer friendly but the packaging has minimal gas and moisture barrier properties. We recommend customers test the suitability of the packaging for their freezing requirements.

Can you heat BioCane products in an oven?

Yes, BioCane can withstand temperatures of up to 220 degrees Celcius for 20 minutes. However, BioCane is not suitable for reheating food from frozen.

Can you heat BioCane products in a microwave?

Yes, the BioCane range can be heated in a microwave.

Is BioCane suitable for retail use?

Our products are designed for serving takeaway food. They have minimal gas and moisture barrier properties, and while the materials can be frozen, they may not be suitable for storing foods. We always recommend customers test the suitability of the product for any retail application.

Is your plant fibre made from GMO materials?

No, BioPak's BioCane range is produced from GMO-free feedstock.

How are the plant fibre products bleached?

White plant fibre

White bagasse is bleached but with a chlorine-free process. Oxygen and hydrogen peroxide are the main bleaching agents.

 

Brown plant fibre

The brown plant fibre is unbleached.

Paper

What is FSC™ paper?

The Forest Stewardship Council™️ (License code FSC™️ C110879) is an international non-profit that acts to promote the responsible management of the world’s forests.

FSC™️ forest management certification confirms that the forest is being managed in a way that preserves the natural ecosystem and benefits the lives of local people and workers, all while ensuring it remains economically viable. BioPak's paper straws, BioBoard range, napkins and wooden cutlery are made from FSC™️ paper, pulp or wood.

More information:

What is the shelf life of BioPak paper products?

Our aqueous-coated paper cups, bowls, noodle boxes, and lunch boxes have at least a 12-month shelf-life from the production date. Our paper straws, napkins and cardboard (BioBoard boxes and trays) products have an indefinite shelf-life if kept cool and dry.

BioCups: What are BioCups made from?

The paper is made from virgin tree pulp.

The coating is water-based and contains a small amount of plastic.

Our Aqueous BioCups are certified home compostable to AS5810 Australian Standards and NF T51-800 European Standards. They are also industrially compostable to European (EN13432), and will soon be certified to Australian (AS4736) standards.

BioCups: What's the difference between a BioCup and a 'degradable' cup?

Degradable cups use additives to promote the degradation of plastics. The use of additives to promote the degradation of plastics does not provide any environmental benefits and is not a solution to plastic pollution. Over 150 organisations worldwide have backed a call to ban this type of packaging.

Claims that degradable cups will completely biodegrade in landfills after 2 years are not certified by third-party regulators. Degradable cups are tested using the ASTM D5511 protocol. ASTM D5511 is not a certification and does not guarantee that the product will decompose.

At BioPak, we only make real-world environmental and sustainability claims that can be independently verified through a robust and rigorous scientific process. We go to great lengths to ensure our packaging products align with the principles of a circular economy, and our BioCups are commercially compostable to the AS4736 Australian standard.

More information:

BioCups: Are BioCups recyclable?

While our paper cups are technically recyclable, when packaging is contaminated with beverage residue, it is generally classed as contamination and will end up in a landfill. Moreover, recent bans on plastic exports and a lack of local recycling infrastructure have raised uncertainty about the future of recycling on a global scale. To get the most up-to-date answer, it is best to ask your local council whether they can accept aqueous-lined paper cups in their recycling bin.

Our products are designed for a circular economy, using rapidly renewable materials that return nutrients back into the soil at the end of their life. Compost Connect empowers businesses to tackle waste responsibly and turn compostable packaging and organic waste into nutrient-rich compost.

BioCups: Are BioCup lids recyclable?

Our BioCup lids made from plant fibre are not recyclable.

BioCups: Are BioCup lids compostable?

Our sugarcane hot cup lids are certified home (AS5810) and industrially (AS4736) compostable.

BioCups: Can BioCups go in a home compost?

Our aqueous cups are certified home compostable after going through a strict test regime to make sure they’ll start to break down within 180 days and completely disintegrate after 12 months.

BioCups: Can I put cold drinks in your coffee cups?

Yes, you can put cold drinks in our hot wallpaper cups. However, there is no external moisture barrier to ensure the paper doesn’t absorb any condensation and softens. Hot wallpaper cups don't have an external protection layer for the external condensation that occurs. We recommend you order samples to test if your beverages can be served in our hot wallpaper cups without any quality issues.

BioCups: What inks do you use?

We print with soy or water-based inks.

Benefits of these inks:

  • Soy-Based inks: It has a number of environmental benefits. Much of the soybean crop requires no irrigation, limited fixed nutrients, and leaves fewer agricultural residues than other crops. Soy ink also has low levels of VOCs, (volatile organic compounds) which helps to reduce air pollution by minimizing toxic emissions. Since naturally clearer soybean oil is available, it is possible to obtain as brightly coloured ink as by using clear petroleum distillates. By using clearer soybean oil grades, less pigment is necessary to produce the same optical effect, which reduces the overall cost of the ink. Soy ink has been found to spread approximately 15% further, reducing ink use and printer cleanup costs.
  • Water-Based inks: Oil-based inks contain PVC and phthalates that are harmful to the environment and have been linked to numerous medical disorders. They also require the use of harmful solvents in the cleaning process. Water-based inks do not contain PVC or phthalates and you don’t need solvents to clean up after they’ve been used - you can clean them with water.

BioCups: What is printed kraft look?

The printed Kraft pattern applies to the 4oz & 6oz Kraft Green Stripe Cups as well as the entire range of 80mm Green Line cups. The reason we sometimes print a kraft-look pattern onto bleached white paper is either due to the fact that unbleached kraft paper is stiffer than bleached kraft paper and it doesn't form as well on the smaller cup diameters, or as in the case of the following BioBoard range, we are unable to source FSC certified unbleached kraft board and we believe the paper source is more important than the paper colour.

For more information, visit the "Kraft vs. Printed Kraft-Look Paper Products" blog.

BioCups: What is the difference between the 8oz cup and 8oz (90mm) cups / 12oz and 12oz (90mm) cups?

Choose from a wide range of cup sizes to suit all your coffee needs. We also have smaller 12oz 80mm diameter cups for when a standard 12oz is too large. They neatly match our 6 and 8oz cups, and as a series, they all fit our small lids. We also offer a wider rimmed 8oz 90mm diameter cup that fits our large lids, alongside our standard 12, 16 and 20oz cups.

You can pick the sizes that best suit your customers and reduce inventory with a universal lid for all size options.

For more information, read the "Universal lid solutions" flyer.

BioCups: What is brim fill capacity?

In the paper cup industry, cup sizes are referred to in ounces (oz) as a standard and are used as a reference only. Depending on the manufacturer, the actual brimful capacity may vary – this is the exact measurement of liquid that fits in the cup/container when it is filled to maximum capacity or right to the brim. It is also called overflow capacity.

A study conducted by Food Standards Australia New Zealand in 2011 to estimate the average volumes for a range of takeaway coffee cup sizes demonstrated that medium or 12oz cup brim-full capacities varied from 367ml up to 425ml. Direct conversion of oz to ml for 12oz is 355ml.

We disclose the brim full capacity of our cups on our website in the product specifications. Our 12oz (80mm) brim full capacity is 355ml and our 12oz (90mm) is 405ml.

BioCups: Can I choose a specific cup design from the Art Series?

Unfortunately, we cannot guarantee a certain design. We cannot sell individual art cups and cannot guarantee which prints, or which series of prints will be in each carton.

For more information, visit "BioCup Art Series" website.

BioCups: How do I get my artwork on an art cup?

BioPak is proud to support and promote the arts community with the BioCup Art Series. Every eight weeks we change the series, printing artwork from artists who deal with an environmental theme in their practice.

Our curator, Kate Armstrong, seeks out artists who explore environmental themes at the core of their practice. If you would like to send your artwork for consideration, please visit our website for more information.

BioCups: What are the benefits of participating in the Art Series for the artists?

We offer the artists promotional support – promoting their artwork and name on our cups and online.

BioBoard: What are the benefits of BioBoard?

BioBoard benefits include:

  • Made from FSC™ (License code FSC™️ C110879) certified paper. FSC™ certification confirms responsible forest management that preserves the ecosystem and benefits the lives of locals
  • Recyclable in most kerbside recycling (only products without bioplastic window or lining)

BioBoard: Is your BioBoard range recyclable?

Our BioBoard boxes and trays are recyclable in the paper waste recycling if not too soiled. Like with recycling pizza boxes, if they are too dirty (grease, cheese, etc.), you need to put them in your general bin. This applies to products without bioplastic lining or windows only.

BioBoard: Is your BioBoard range compostable?

Our BioBoard noodle and lunch boxes are certified industrially compostable to Australian and European compost standards, making them a more sustainable replacement for conventional plastic-lined takeaway containers. Our BioBoard boxes and trays without bioplastic lining are home compostable and recyclable in the paper waste when not too soiled. Like with recycling pizza boxes, if they are too dirty (grease, cheese, etc.), you need to put them in your general bin or compost them at home.

BioNapkins: What are the benefits of your napkins?

BioNapkin range benefits include:

  • Made from FSC™️ (License code FSC™️ C110879) certified paper. FSC™ certification confirms responsible forest management that preserves the ecosystem and benefits the lives of locals
  • Can be placed in home compost bins and are widely accepted in council or commercial green bins
  • Can help reduce usage by 25% when used in our Single Saver BioDispenser

For more information, read the flyer about "Which BioNapkins fit which BioDispenser?"

BioNapkins: Are your napkins compostable?

Yes, as a paper product, our napkins can be placed in home compost bins and are widely accepted in council or commercial organics bins.

BioNapkins: Are your napkins recyclable?

No, our napkins are not accepted in the paper recycling stream as they are often soiled with food residue after use.

BioStraws: What are your straws made from?

BioPak paper BioStraws are made from 3-ply premium-grade FSC™️ (License code FSC™️ C110879) certified paper sustainably sourced from managed plantations. Unlike other paper straws on the market, they are not lined with plastic. BioStraws are recyclable, home compostable and industrially compostable.

BioStraws: What are the differences between oxo-degradable, PLA, and paper straws?

Oxo-degradable

Additives such as 'oxo' compounds are designed to fragment petroleum-based plastics into small pieces to be degraded by microorganisms. These fragmented micro-pieces contribute to micro-plastic pollution. Oxo-degradable straws should be avoided as micro-plastics have a range of detrimental environmental impacts.

PLA

PLA straws are industrially compostable and require industrial compost conditions to be processed back into organic material.

Paper

Paper straws are the most sustainable option, as they will biodegrade in the natural environment. In seawater, they will 'untwirl' relatively quickly, greatly limiting the risk of harming marine life.

More information:

BioStraws: How many sizes are available?

BioStraws are available in three sizes:

  • Cocktail (4.5x120mm)
  • Regular (6x197mm)
  • Jumbo (10x197mm)

BioStraws: Are your straws compostable?

Yes, as a paper product, BioStraws can be placed in home compost bins and are widely accepted in council or commercial organics bins.

Wood

What are the benefits of wooden BioCutlery?

BioCutlery benefits include:

  • Made from FSC™ certified Birchwood. FSC™ certification confirms responsible forest management that preserves the ecosystem and benefits the lives of locals.
  • Home compostable
  • Sturdy and versatile making them perfect for everything from ice cream to steak.

Did you know?

If a large music festival converted 100,000 plastic knives, fork and spoon packs to wooden BioCutlery, it would save 1.2 tonnes of plastic and reduce carbon emissions by 3.7 tonnes. That’s equivalent to the emissions produced by driving a new car halfway around the world!

Is wooden BioCutlery recyclable?

No, wooden cutlery is not recyclable.

Is wooden BioCutlery compostable?

Yes, BioPak wooden cutlery is made from 100% FSC™️ (License code FSC™️ C110879) certified Birchwood and would take the same amount of time to compost as any other woody garden waste.

What is the coated wooden BioCutlery coated with?

Our coated wooden cutlery range has been coated with a food-safe, non-toxic, compostable plant-based carnauba wax.