Frequently asked questions: Account & Billing

Account & Billing


How do I set up an account with BioPak?

To start your journey towards zero waste, simply create an account online here or alternatively you can complete our New Account Form here and send it to

Do I need to have an account to purchase from BioPak?

Yes, you need to have an account to purchase from BioPak. You can easily set up an account online and make your purchase using a credit card. We accept Visa and Mastercard payments.

Do I have to be a business to purchase from BioPak?

No, you don't need to be a business to purchase from us. However, the minimum order is one full carton of product.

Does BioPak offer wholesale pricing for large orders?

Yes, we do offer wholesale prices for orders of large volumes. Please send an email to and one of our sales staff will call to discuss the products and volumes you need.


What are your payment terms?

Please request the payment terms that suit your business when you apply for an account with us. If you need your order urgently, please proceed with credit card payments while your application is processed. We accept Visa and Master Card payments. Our approval process can take up to 5 working days.

Can I use the available credit on my account?

Yes, you are welcome to use your existing credit. Currently, we do not have the ability for you to apply for a credit if ordering via our eshop. Please either email us on or call us and advise that you would like to use an existing credit when placing your order.