Frequently asked questions: Account & Billing
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Account & Billing

Account

How do I set up an account with BioPak?

You have 2 options for setting up an account with BioPak:

How to apply for a credit account?

To apply for a credit account with us, please send us an email to sales@biopak.com.sg and request a credit balance and payment terms that suit your business. You will still be able to shop online with this method. If you need your order urgently, please proceed with a credit card payments while your application is processed.

Do I need to have an account to purchase from BioPak?

Yes, you need to have an account to purchase from BioPak. You can easily set up an account online and make your purchase using a credit card. We accept Visa and MasterCard payments.

Do I have to be a business to purchase from BioPak?

No, you don't need to be a business to purchase from us. However, the minimum order is one full carton of product.

Does BioPak offer wholesale pricing for large orders?

Yes, we do offer wholesale prices for orders of large volumes. Please send an email to sales@biopak.com and one of our sales staff will call to discuss the products and volumes you need.

Billing

What are your payment terms?

Please request the payment terms that suit your business need when you apply for an account with us via sales@biopak.com.sg. You will still be able to shop online with this method. If you need your order urgently, please proceed with a credit card payments while your application is processed.

Can BioPak provide a sales invoice prior to processing the order?

Yes, our sales team can provide you with a sales invoice for approval prior to processing the order. Please send an email to sales@biopak.com to request a sales invoice.

Can I use the available credit on my account?

Yes, you are welcome to use your existing credit. Currently, we do not have the ability for you to apply for credit if ordering via our e-shop. Please either email us at sales@biopak.com or call us and advise that you would like to use an existing credit when placing your order.