Delivery
Other Questions
We offer free and subsidised shipping throughout New Zealand based on the order and location on the island. Please see the map below and the corresponding rates for each zone.
Blue zone:
Free freight for 1 or more cartons. Same day delivery for orders placed before 11 AM.
Pink zone:
Free freight for 1 or more cartons. Same day delivery for orders before 9 AM, otherwise next day delivery.
Orange zone:
$3.50 freight/carton or FREE freight for orders above $500. Same day delivery for orders placed before 9 AM, otherwise next day delivery.
Unfortunately, we cannot waive freight charges.
We know how important it is to maintain sufficient inventory and we always ensure you get your orders without delay. All orders are dispatched on the same day they are received. Please refer to our Delivery & Returns table for more information.
Please email care@biopak.com to find out where your nearest warehouse is located.
Yes, you can arrange for your order to be picked up at the nearest warehouse near you. Please email sales@biopak.com for more details.
We only ship our items within Australia, New Zealand, Singapore and the United Kingdom at this time. We can happily deliver to a local freight forwarder of your choice, but you would be responsible for organising the second leg of the journey.
No, our advertised price is exclusive of shipping. We offer free freight and subsidised freight to our customers. Please see our delivery page for details.
Yes. If your order has not been confirmed by our warehouse you can still add to your order. To get the status of the order that you have placed, please email sales@biopak.com
If your order is short shipped please send an email to care@biopak.com. Make sure to quote the SAO#, FFL#, INV# or CAS# in your email. If you provided a PO# when you ordered it will also help the sales team locate your order. As soon as the Care team receive your email they will let you know what caused the short shipment and immediately come up with a resolution in order to fix the issue.
Our sales team do their best to be accurate when taking and placing the orders on our system however there will be some glitches in the process and in these cases, we will definitely take full responsibility. Just send an email to care@biopak.com and our Care team will do their best to help you with your concern and provide the necessary steps to sort things out immediately.
BioPak is very keen to deliver your orders at the exact time frame that we promised. However, if you find that your orders did not arrive at the expected time care@biopak.co.nz and they will trace the deliveries for you.
Please see our returns page to see how we process a return.
