Frequently asked questions: Delivery


Other Questions

What are your delivery costs?

We offer free shipping to most metro areas for an order of four cartons or more (napkins and wooden cutlery only count as half a carton). We offer subsidised freight rates to out of metro areas for an order of four cartons or more. Orders of less than 4 cartons are charged shipping at $16.50.

Could you waive freight charges?

Unfortunately, we cannot waive freight charges.

Do you offer express shipping?

We know how important it is to maintain sufficient inventory and we always ensure you get your orders without delay. All orders are dispatched on the same day they are received. Please refer to our Delivery & Returns table for more information.

Where are your warehouses located?

Please email to find out where your nearest warehouse is located.

Do you allow order pick up from your warehouses?

Yes, you can arrange for your order to be picked up at the nearest warehouse near you. Please email for more details.

Do you currently offer international shipping?

We only ship our items within Australia, New Zealand, Singapore and the United Kingdom at this time. We can happily deliver to a local freight forwarder of your choice, but you would be responsible for organising the second leg of the journey.

Does your advertised price include shipping?

No, our advertised price is exclusive of shipping. We offer free freight and subsidised freight to our customers. Please see our delivery page for details.

I have already placed an order. Is it possible for me to add to my order?

Yes. If your order has not been confirmed by our warehouse you can still add to your order. To get the status of the order that you have placed, please email

My order was short shipped! What can I do?

If your order is short shipped please send an email to Make sure to quote the SAO#, FFL#, INV# or CAS# in your email. If you provided a PO# when you ordered it will also help the sales team locate your order. As soon as the Care team receive your email they will let you know what caused the short shipment and immediately come up with a resolution in order to fix the issue.

My order was delivered with incorrect products.

Our sales team do their best to be accurate when taking and placing the orders on our system however there will be some glitches in the process and in these cases, we will definitely take full responsibility. Just send an email to and our Care team will do their best to help you with your concern and provide the necessary steps to sort things out immediately.

When will my order arrive?

To see the full information of our delivery schedule, please check this page: Delivery & Returns

My order hasn't arrived yet!

BioPak is very keen to deliver your orders at the exact time frame that we promised. However, if you find that your orders did not arrive at the expected time, email and they will trace the deliveries for you.

How do I process a return?

Please see our returns page to see how we process a return.